COVID-19 Clinic Policy

While we have been closed we have been hard at work implementing new policies to make sure that everyone’s experience is a safe one.

These are some of the changes we’ve implemented:

  • Increased time between all appointments to allow for thorough cleaning between patients as well as decreased flow in clinic

  • Set up a hand sanitizer station area for our guests

  • Common areas will be cleaned regularly throughout the day

  • We’ve reviewed our new policies and cleaning procedures together so we are a unified team

  • Staff will self-check their own health before coming to work and will stay home if unwell

  • We’re keeping up-to-date with recommendations and guidelines from the Provincial Health Officer, WSBC, BCCDC, as well as our college and professional associations

  • We’re encouraging the use of contactless payment and e-transfer

  • We will contact you 12-24 hours before your appointment to ensure that you have completed our symptom checklist

We are asking for your support with our following clinic COVID policy:

  • You must call us to cancel your appointment (at no charge) if: you are experiencing fever, cough or any flu/cold-like symptoms or are feeling unwell; you have been in close contact with someone experiencing these symptoms in the last 14 days; or if you have taken a flight in the last 14 days

  • You must have completed your intake form and our self-assessment questionnaire 12-24 hours before your appointment

  • For your comfort and safety, we ask you to bring your own mask to wear. If you do not have a mask, one may be provided to you at a cost

  • Come on time for your appointment – no more than 5 minutes early. Wait in your vehicle until we call or text you to come inside

  • Come to your appointment on your own. Anyone accompanying you will be asked to wait outside until your appointment has finished.

  • Consider our washrooms are for emergency use only. Please plan accordingly

  • Please wash your hands upon arrival at the clinic. Please refrain from touching your face. If you need to cough or sneeze, please do so in a tissue or in your sleeve at the elbow, and sanitize your hands immediately after

  • Limit the number of belongings you bring to the clinic and come prepared with or wearing the clothing necessary for treatment

  • Please respect physical distancing of 2 meters outside of the treatment room

We appreciate your patience and understanding in these challenging times. Thank you! We’re in this together!