Frequently Asked Questions

What are your rates?

Our rates are made in accordance with the recommended professional fee schedule set out by the RMTBC and are as follows:

30 minutes - $68

45 minutes - $89

60 minutes - $110

75 minutes - $135

90 minutes - $155

The rates listed above are inclusive of GST.

What is your cancellation policy?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.

Will I be able to claim this treatment with my benefits?

Yes! We will provide a receipt for you to submit under your extended health care plan.

Do you offer direct billing?

We offer direct billing with most major insurers.

 

We can direct bill on your behalf to:

 

Pacific Blue Cross, Sunlife, Manulife, Great West Life, ClaimSecure, GroupHEALTH, GroupSource, Manion, Cowan Insurance Group, Johnson, Johnston Group, Green Shield, Empire Life.

 

Don't see your provider listed here? Please contact hello@onenesshealth.ca for more information.

Is there parking available?

Yes, there is 90 minute street parking available on Menzies Street.

 

Some other options are in the underground customer parking behind Coast Capital Savings, and at the Thrifty Foods parking lot in James Bay Square.

What should I wear?

This is largely up to you, the patient. While most modalities rely on skin-to-skin contact to be effective, you are ultimately in control of the treatment and our practitioners will accommodate you. All treatments are done using appropriate draping techniques, and your privacy will be respected.